Refund policy

Return and Refund Policy

At The Fashion Retail, customer satisfaction is our priority. We aim to provide high-quality clothing and a smooth shopping experience.

1. Return Eligibility

  • Items may be returned within 7 days of delivery.

  • Products must be unused, unworn, unwashed, and in their original condition.

  • Original tags and packaging must be intact.

  • Items showing signs of wear, damage caused by the customer, or washing are not eligible for return.

2. Non-Returnable Items

For hygiene and quality reasons, certain items may not be eligible for return, including:

  • Items purchased on final sale or clearance.

  • Used or washed clothing.

  • Products damaged after delivery due to customer handling.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can review the issue and arrange an appropriate solution.

4. Refund Policy

Once your returned item is received and inspected, we will notify you whether your refund is approved.

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued through the original payment method where possible, or another mutually agreed method.

  • Original delivery charges may be non-refundable, except where required by applicable law or where the issue is our responsibility.

5. Exchange Policy

Exchanges are subject to stock availability. If you need a different size or product, contact our customer support team within 7 days of delivery.

6. Return Shipping

Customers may be responsible for return shipping costs for change-of-mind returns. If an item arrives damaged, defective, or incorrect, please contact us before sending it back so we can advise you on the return process.

7. How to Request a Return

To request a return or exchange, contact our customer support team with:

  • Your order number

  • The reason for the return

  • Photos, if the product is damaged or incorrect

Please wait for return instructions before shipping any item back.

8. Contact Us

For return, refund, or exchange inquiries, please contact The Fashion Retail through the customer support details provided on our website.

We reserve the right to inspect returned items and assess eligibility in accordance with this policy and applicable consumer protection laws.

The Fashion Retail — Wear Your Style.