Shipping Policy

Last Updated: October 9, 2026

At The Fashion Retail, we aim to deliver your favorite fashion pieces safely and conveniently. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Coverage

We currently aim to deliver orders across Pakistan, including major cities and selected towns, subject to courier service availability.

Delivery to remote areas may take additional time.

2. Order Processing Time

• Orders are generally processed within 1–3 business days after confirmation.

• Orders placed on weekends or public holidays may be processed on the next business day.

• During sales, promotions, or busy periods, processing may take longer.

You will be notified if an unexpected delay significantly affects your order.

3. Delivery Time

Estimated delivery times after dispatch are:

• Major cities: 2–5 business days.

• Other serviceable areas: 3–7 business days.

These are estimates, not guaranteed delivery dates. Delays may occur due to courier operations, weather, public holidays, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges will be displayed at checkout or confirmed before your order is finalized.

Delivery fees may vary depending on the delivery location, parcel size, courier service, and any applicable promotional offer.

If free shipping is offered, its eligibility conditions will be communicated at the time of purchase.

5. Order Confirmation

After placing an order, you may receive a confirmation through SMS, phone call, email, or another available communication channel.

For cash-on-delivery orders, we may contact you to confirm your order before dispatch. Please provide a valid phone number and accurate delivery address.

6. Order Tracking

Where tracking is available, we will share your tracking number or shipment details after dispatch.

You can use these details to check your shipment's progress through the relevant courier service.

7. Cash on Delivery

Cash on delivery (COD) may be available in selected locations.

If COD is offered for your order, please ensure that the payment amount is ready when the parcel arrives. Availability may depend on the courier service and delivery address.

8. Incorrect Address or Failed Delivery

Customers are responsible for providing complete and accurate delivery information.

If delivery fails because of an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, the courier may return the parcel to us.

Additional shipping charges may apply to reshipment, where permitted and communicated to the customer.

9. Delayed, Lost, or Damaged Shipments

If your shipment is delayed, appears lost, or arrives damaged, please contact our customer support team with your order number and relevant details.

We will coordinate with the courier to investigate the issue and determine an appropriate solution under our policies and applicable law.

10. Returns and Exchanges

Shipping arrangements for returns and exchanges are governed by our Return and Refund Policy.

Please review that policy before sending any product back. Contact our support team for instructions before returning an item.

11. Contact Us

For shipping questions, order updates, or delivery assistance, please contact us:

Business Name: The Fashion Retail
Email: [Your Business Email]
Phone: [Your Customer Support Number]
Website: [Your Website URL]

Thank you for shopping with The Fashion Retail.

The Fashion Retail — Wear Your Style.